CANCELLATION, AND REFUND POLICY (not applicable for
intangible product)
**(Note: Kindly amend according to your business)

Cancellation Prior to Shipment
If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional
fees. We require a cancellation request to be submitted by emailing us at “help@boonmotors.com”.
Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation
request within 12 hours upon your order submission in order for a cancellation prior to goods shipment

Return Policy
The following are the policies to be eligible for return requests after shipment/ receipt of goods:
1. All goods sold are non-refundable except (i) Failed Delivery (ii) Wrong Delivery and (iii) Damaged
good during delivery.
2. Only items that have been purchased directly from “help@boonmotors.com” Online Store can be
eligible for a return.
3. Any “help@boonmotors.com” Online Store product purchased through other retailers is not eligible for
this policy and must be in accordance to the respective retailers’ returns and refunds policy.
4. Goods are eligible for a return if the following are applied:
Incorrect:
• The item is not the item you ordered. Wrong size or the colour is different from what is indicated
on the order summary, or there are missing items inside the packaging.
Damaged:
• The items is found to be damaged upon receipt. Items has been tampered/refurbished or
modified. Customers will be responsible for all shipping charges to return goods. Returns are
applicable only for a complete “help@lyksocleaner.com” Online Store product.
Returned items must meet the following requirements:
• The item must be shipped back to us within 7 working days upon receipt. (as proved by the
postal or courier receipt).
• You have proof of purchase (order invoice number and receipt).
• Item must be in new condition and returned in its original packaging and free gifts received with
it. All packaging must be unused, unmarked and not defaced in any manner.
• Item must be returned in the original box (or with, at least, suitable packaging) to protect the

Product from damage during return delivery.
1. Change of order and cancellation of order will not be permitted once payment has been
confirmed. Any cancellations due to a change of mind will not be accepted.
2. We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

REFUND POLICY
Your full refund will be issued once we have received and examined the returned goods at our return
center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of
refund will be processed depending on your original payment method:
1. Online Bank Transfer, full refunds will be credited into your bank account via online bank
transfer, which should be posted within 3-5 working days.
2. Credit card refunds services, refunds will be sent to the card-issuing bank.
Kindly contact your card-issuing bank with regards to the duration of the
credit refunds.